Cafie Support

Deleting is permanent and removes your profile, your photos, your queue entries, and your circle memberships.

1. Open Cafie and go to the Profile tab.
2. Tap Account Settings.
3. Tap Delete account, then confirm.

Two things survive it, and neither is something we can reach: collages other members have already saved or shared, and a subscription bought through the App Store or Google Play, which is cancelled in your store account rather than here.

We review every report and act within 24 hours. Content that breaks the rules is removed, and the account behind it is suspended or terminated.

1. In a circle, tap the ⋯ button on a member's tile.
2. On a collage, tap the flag button in the top bar, then pick the member.
3. For anything else, use Report a problem in Account Settings, or email us.

You can also block someone. A blocked member is never matched into a circle with you again, and neither of you will find the other in search. They are not told.

Cafie Premium is billed by Apple or Google, not by us, so it is managed in your store account. Deleting the app does not cancel it.

1. iPhone: Settings → your name → Subscriptions → Cafie.
2. Android: Play Store → profile → Payments and subscriptions → Cafie.

Refunds are handled under Apple’s and Google’s policies. We cannot issue them for store purchases, so contact Apple Support or Google Play Support.

Cafie opens one coffee window a day for your part of the world, and you can submit a photo only while it is open. Outside that window the app is deliberately quiet — the home screen shows when the next one starts.

If a photo was rejected, it did not pass the automatic check: a coffee needs to be visible, you need to be in the frame, and the photo has to be taken in the moment rather than being a screenshot or a picture of a screen. Retake and try again, or write to us if you think that is wrong.

What we collect and why is set out in the Privacy Policy, and the agreement between us is in the Terms and Conditions.

To ask for a copy of your data, correct something, or have it deleted, email support@cafie.app from the address on your account. We answer within 30 days and do not charge for it.